Official MA44 Documents

Privacy Policy MA44

At MA44, your privacy is not merely a legal obligation — it is our genuine commitment to every member. This document clearly explains how we collect, use, store, and protect your personal data when you use the MA44 platform at ma44.win.

Updated: January 2026 Bahasa Melayu PDPA 2010 Compliant

Our Commitment to Your Privacy

Six core principles that underpin how MA44 handles every member's personal data

High-Level Encryption

All your personal and financial information is protected using 256-bit SSL encryption. Every transaction and communication between you and the ma44 servers is transmitted through secure channels that cannot be compromised.

Minimum Data Collection

Ma44 only collects data that is genuinely necessary to provide you with quality services. We do not collect excessive or irrelevant information, and every piece of data collected has a clear purpose.

Data Control in Your Hands

You have the full right to access, correct, or request the deletion of your personal data at any time. MA44 respects these rights and ensures that your requests are handled promptly and efficiently.

No Sale of Data to Third Parties

Ma44 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you, and we use it solely to enhance your gaming experience.

Malaysia PDPA Compliance

All ma44 data management practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our internal policies and procedures to ensure compliance with the latest legislation.

Transparent Data Processing

We believe in full transparency. This Privacy Policy document details every aspect of how your data is processed — no hidden terms, no unclear practices. You have the right to know how your data is used.


Important Note: This Privacy Policy applies to all users of the MA44 platform, including the ma44.win website and the MA44 mobile app. By using any MA44 service, you confirm that you have read and fully understand this policy.
1

Personal Information We Collect

Ma44 collects various types of personal information to enable us to provide each of our members with a safe, fair, and high-quality online gaming service. All data collection is conducted transparently and with your consent.

Information you provide directly:

  • Full name as per official identification card
  • Date of birth and gender
  • Email address and mobile phone number
  • Current residential address
  • Bank account details and payment methods
  • Identity verification documents (KYC) such as a copy of your MyKad or passport
  • Additional information you provide via customer support forms

Automatically collected information:

  • IP address and city-level geographic location
  • Type and version of web browser used
  • Your device's operating system
  • Pages visited and time of visit
  • Game usage data including betting history
  • Login session information and account activity
KYC Processing: The Know Your Customer (KYC) process is mandatory for all ma44 members prior to their first withdrawal. Submitted documents are securely stored using high-level encryption and are only accessed by authorised staff for verification purposes.
2

How We Use Your Personal Data

The personal data we collect is used solely for legitimate purposes directly related to the provision of MA44 services. We do not use your data for any undisclosed purpose without obtaining your additional consent.

Purpose of Use Data Types Used Legal Basis
Account registration & management Name, email, phone number Contract execution
Deposit & withdrawal processing Banking details, KYC Contract execution
Identity verification (KYC) ID document, date of birth Legal obligation
Fraud prevention & anti-money laundering All relevant data Legal obligation
Service & support communications Email, phone number Legitimate interest
Marketing & promotions (with consent) Email, activity history Consent
Platform improvements & analytics Usage data, IP Legitimate interest

For marketing communications such as promotional offers and the latest bonuses, we will only contact you via email or app notifications if you have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting the ma44 support team.

3

Data Disclosure to Third Parties

Ma44 takes a highly cautious approach to sharing your personal data. We does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are limited situations where we may need to share your data:

  • Payment service providers: To process your deposits and withdrawals, we share the necessary information with trusted payment providers such as local banks, e-wallet providers, and certified payment processors. All parties are bound by strict confidentiality agreements.
  • Game software providers: Third-party game providers may receive the minimum game data required to display and run games on the ma44 platform. No financial information or full identity details are shared.
  • Regulatory authorities: ma44 will disclose required data to the relevant authorities when mandated by law or a valid court order.
  • Fraud prevention agencies: To protect all our members, MA44 works with agencies responsible for detecting and preventing fraud and money laundering activities.
Important: ma44 ensures that all third parties receiving your personal data are bound by data protection agreements that comply with security standards equal to or higher than those we practice. We take full responsibility for every data disclosure that occurs.
4

Data Security Measures

The security of your personal data is ma44's highest priority. We continuously invest in international-standard security infrastructure to ensure your information is always protected from unauthorized access, modification, or disclosure.

The technical security measures we implement include:

  • 256-bit SSL/TLS Encryption for all data transmissions between your browser and the ma44 servers
  • Data at-rest encryption for all data stored in our databases
  • Two-factor authentication (2FA) available to all member accounts as an additional security layer
  • 24/7 Monitoring by our cybersecurity team for any suspicious activity
  • Penetration testing conducted periodically by independent security experts
  • Role-based access control ensuring only authorised personnel can access sensitive data
  • Regular data backups to ensure service continuity and data recovery in the event of an incident
Incident Response: In the event of a data security breach affecting your personal information, ma44 is committed to notifying you within 72 hours of becoming aware of the incident, in line with international data protection best practices.
5

Cookies & Tracking Technologies

The ma44 website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize the content displayed to you.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how users interact with the ma44 platform through anonymous analytics. This data is used to improve website performance.
  • Functional Cookies: Saves your preferences such as language, display settings, and login information for your convenience.
  • Marketing Cookies: Used to display relevant promotions to you. You may choose to opt out of this type of cookie.

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality and security of your MA44 account. For more information on managing cookies, please refer to your web browser's help documentation.

6

Cross-Border Data Transfers

As an online gaming platform operating digitally, your personal data may be stored or processed on servers located outside Malaysia. This includes servers operated by trusted cloud service providers and international game software providers.

Ma44 ensures that all cross-border data transfers are carried out with adequate safeguards in place, including:

  • Comprehensive Data Processing Agreements with all service providers
  • Ensuring data recipients comply with data protection standards equivalent to Malaysia's PDPA requirements
  • Encryption of data in transit and in storage across all server locations
  • Regular audits of the security practices of third-party service providers

By using MA44 services, you agree to data transfers as described above, with the assurance that adequate protections are maintained at all times regardless of where the data is physically stored.

7

Data Retention Period

Ma44 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

Data Type Retention Period Reason
Active account information Throughout the active account period Service provision
Financial transaction records 7 years after transaction Legal requirement
KYC Documents 5 years after account closure AML Compliance
Game activity logs 3 years Audit & security
Customer support communications 2 years Referrals & improvements
Non-essential cookie data 12 months Analytics & marketing

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures. You may request early deletion of your data subject to certain conditions outlined in the Your Rights section below.

8

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data held by MA44:

Right of Access

You have the right to request a copy of all personal data we hold about you.

Right to Rectification

You may request that we correct any inaccurate or incomplete data.

Right to Erasure

You may request the deletion of your data, subject to applicable legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Restriction of Processing

You may request that we restrict the processing of your data in certain circumstances.

Right to Data Portability

You may request your data in a structured, machine-readable format.

To exercise any of the above rights, please contact the ma44 support team via live chat on the platform or by email at [email protected]. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days, with prior notification to you.

9

Children's Privacy

The ma44 platform is an adult service that permitted only for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.

Child Protection: If we determine that personal data of an individual under the age of 18 has been collected without adequate age verification, we will take immediate steps to delete that information and terminate the relevant account. Parents or guardians with concerns about their children's use of the ma44 platform are encouraged to contact us promptly.
10

Amendments to This Privacy Policy

Ma44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All amendments take effect as soon as the updated version is published on this website.

For material amendments — that is, changes that significantly affect how we use or protect your personal data — we will notify you via:

  • Email notifications to the address registered in your account
  • Clear notices on the ma44 platform homepage
  • In-app notifications on the ma44 mobile app

We recommend reviewing this Privacy Policy periodically. The "Updated" date at the top of this document indicates when the last amendment was made. Continued use of the ma44 platform after any amendments take effect constitutes your acceptance of the latest version of this Privacy Policy.

11

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.

Live Chat

Reach us directly via the live chat button on the ma44 platform. Our support team operates 24 hours a day, 7 days a week.

Official Email

Submit your written enquiry to [email protected]. We will respond within 1–2 business days.

Help Centre

Check the MA44 FAQ for instant answers to the most frequently asked questions about privacy and your account.

Data Protection Officer

For formal complaints regarding data protection, you may contact our Data Protection Officer (DPO) via the same email address.


Frequently Asked Questions about MA44 Privacy Policy

Answers to the most frequently asked questions by our members

Absolutely not. ma44 does not sell, rent, or share your personal data with any third party for their own advertising or marketing purposes. Your data is only shared with service providers that assist us in operating the platform — such as payment processors and game providers — and only to the extent necessary for those purposes.

You may submit a data access request by contacting the MA44 support team via live chat on the platform or by emailing [email protected]. Please clearly state that you are submitting a "Subject Access Request". We will process your request and respond within 30 business days. Information provided is free of charge for the first request within any 12-month period.

When you close your MA44 account, we will retain your data for the minimum period required by law — typically 5 to 7 years for financial records and KYC documents in order to comply with anti-money laundering (AML) requirements. Once the specified retention period has expired, all your data will be permanently deleted or anonymised from our systems.

Yes. All your financial information and sensitive personal data is protected with 256-bit SSL encryption during transmission. Data stored in our databases is also encrypted to strict industry standards. This means that even in the event of a security breach, your information cannot be read without the correct encryption key.

Yes, you may withdraw your consent to receive marketing communications at any time. Simply log in to your ma44 account and update your notification preferences in your account settings, or contact our support team directly. Withdrawal of consent will take effect within 5 business days. Please note that you will still receive emails related to your account operations, such as transaction confirmations and security notices.

Safe & Trusted Platform
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Why Members Trust ma44
256-bit SSL Encryption
All your personal and financial data is fully protected
No Data Sales
Your data is never sold to advertisers or third parties
Full Control in Your Hands
Access, correct, or delete your data at any time
Malaysia PDPA Compliance
All our practices comply with Malaysia's data protection laws
Bahasa Melayu